Madeleine - Project Manager with 8 years of experience in Infrastructure Development

Experienced in planning, executing, and overseeing infrastructure projects to meet objectives.

Qualified in liaising between clients, vendors, and team members for project alignment.

Proficient in preparing technical reports, project proposals, and compliance documentation.

Capable of identifying project risks and implementing mitigation strategies.

Customer services agent focused on solving questions and sales., Two years of assistance in QA department to new agents, listening to calls and providing one on one and preparing new agent to take calls.

Provide service for credit cards, activations, cancellations and payment., Identify unusual activity on customer accounts.

Credit card support, customer services, payments, general billing questions., Fraud and dispute dept. open report and replace credit cards.