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Madeleine
Customer Service Representative
Contato
Competências
Experienced in planning, executing, and overseeing infrastructure projects to meet objectives.
Qualified in liaising between clients, vendors, and team members for project alignment.
Proficient in preparing technical reports, project proposals, and compliance documentation.
Capable of identifying project risks and implementing mitigation strategies.
Formação acadêmica
Resumo
Dedicated professional with extensive experience managing large infrastructure projects, ensuring quality and efficiency.
Principais conquistas
- Led multiple large-scale infrastructure projects, ensuring timely delivery and compliance
- Coordinated cross-functional teams across different regions, improving project workflows
- Developed project plans and resource allocations for complex engineering initiatives
Experiência
Customer Service Representative
Customer services agent focused on solving questions and sales., Two years of assistance in QA department to new agents, listening to calls and providing one on one and preparing new agent to take calls.
Customer Services Representative
Provide service for credit cards, activations, cancellations and payment., Identify unusual activity on customer accounts.
Customer Service Representative
Credit card support, customer services, payments, general billing questions., Fraud and dispute dept. open report and replace credit cards.