Experienced in social media management, customer service, administrative processes, and IT support, with a focus on optimizing organizational efficiency and client satisfaction.
Managed social media accounts, specifically LinkedIn, and maintained the company's website on WordPress.
Handled billing issues, processed payments, and clarified insurance deductibles and MOOP for clients.
Created company structures, digitized processes, and developed financial dashboards to improve organizational workflows.
Provided IT support by troubleshooting device issues and implementing solutions, including project development for IT platforms.
IngDe
Management of social media for a company specializing in electrical solutions and maintenance., Handling the LinkedIn social network and the website through WordPress.
Ambetter Centene
Solved problems about billings between the client/the hospital/Ambetter., Verified payments between the client and the insurance., Clarified billing problems and doubts about deductible and MOOP.
BorkenWorks
Creation of a company structure; processes were digitized to achieve better organization, resulting in improved financial outcomes, an updated inventory, and a reduction in unaccounted money outflow., Developed of dashboards with monthly, bimonthly, and annual projects and profits., Purchase of flights, schedule adjustments, email management, meetings, etc., Billing, accounting, support with monthly and annual tax returns.
Radix Education
Creation of projects to develop and innovate IT projects like platforms, databases, admissions processes., Apply IT support by helping ussers, coaches, students to solve their problems remotely by chat., Increase rapidly solutions by the implementation of tickets.
Bachelor