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Magdalena Carmona

Mexico City, Mexico City, Mexico

Community & Customer Service Manager with 4+ years in tech and insurance

  • Managed social media and website content for IngDe, enhancing online visibility.
  • Resolved billing and insurance queries at Ambetter Centene, ensuring client satisfaction.
  • Digitized company processes and developed dashboards at BorkenWorks, improving organizational efficiency.
Social Media Management
Intermediate
Managed social media accounts, specifically LinkedIn, and maintained the company's website on WordPress.
Customer Service & Billing
Intermediate
Handled billing issues, processed payments, and clarified insurance deductibles and MOOP for clients.
Administrative & Process Optimization
Advanced
Created company structures, digitized processes, and developed financial dashboards to improve organizational workflows.
IT Support and Development
Intermediate
Provided IT support by troubleshooting device issues and implementing solutions, including project development for IT platforms.

Languages

Spanish
Native
English
B2
2021-09 - 2022-04
Community manager
IngDe
Management of social media for a company specializing in electrical solutions and maintenance., Handling the LinkedIn social network and the website through WordPress.
2020-01 - 2021-09
CSR-SME
Ambetter Centene
Solved problems about billings between the client/the hospital/Ambetter., Verified payments between the client and the insurance., Clarified billing problems and doubts about deductible and MOOP.
2022-07 - 2022-12
Administrative Assistant
BorkenWorks
Creation of a company structure; processes were digitized to achieve better organization, resulting in improved financial outcomes, an updated inventory, and a reduction in unaccounted money outflow., Developed of dashboards with monthly, bimonthly, and annual projects and profits., Purchase of flights, schedule adjustments, email management, meetings, etc., Billing, accounting, support with monthly and annual tax returns.
2023-07 - Now
IT intern
Radix Education
Creation of projects to develop and innovate IT projects like platforms, databases, admissions processes., Apply IT support by helping ussers, coaches, students to solve their problems remotely by chat., Increase rapidly solutions by the implementation of tickets.
🎓
Bachelor
Completed 2022

IT Support / Tech Support

Hi, my name is Magdalena Carmona.I'm 25 years old.I'm from mexico I wear it as an IT support specialist at Radix Education where I helped to solve the problems with the devices.nI also worked as a CSR agent at Centene Ambetter helping with they doubts about deductible and MOOP between the insurance, the hospital and the client.nnI'm looking forward to hear from you.nnCheers

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