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Magdalena
Community & Customer Service Manager with 4+ years in tech and insurance
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Competencies
Managed social media accounts, specifically LinkedIn, and maintained the company's website on WordPress.
Handled billing issues, processed payments, and clarified insurance deductibles and MOOP for clients.
Created company structures, digitized processes, and developed financial dashboards to improve organizational workflows.
Provided IT support by troubleshooting device issues and implementing solutions, including project development for IT platforms.
Education
Languages
Summary
Experienced in social media management, customer service, administrative processes, and IT support, with a focus on optimizing organizational efficiency and client satisfaction.
Key Achievements
- Managed social media and website content for IngDe, enhancing online visibility.
- Resolved billing and insurance queries at Ambetter Centene, ensuring client satisfaction.
- Digitized company processes and developed dashboards at BorkenWorks, improving organizational efficiency.
Experience
Community manager
Management of social media for a company specializing in electrical solutions and maintenance., Handling the LinkedIn social network and the website through WordPress.
CSR-SME
Solved problems about billings between the client/the hospital/Ambetter., Verified payments between the client and the insurance., Clarified billing problems and doubts about deductible and MOOP.
Administrative Assistant
Creation of a company structure; processes were digitized to achieve better organization, resulting in improved financial outcomes, an updated inventory, and a reduction in unaccounted money outflow., Developed of dashboards with monthly, bimonthly, and annual projects and profits., Purchase of flights, schedule adjustments, email management, meetings, etc., Billing, accounting, support with monthly and annual tax returns.
IT intern
Creation of projects to develop and innovate IT projects like platforms, databases, admissions processes., Apply IT support by helping ussers, coaches, students to solve their problems remotely by chat., Increase rapidly solutions by the implementation of tickets.