This is my profileContact via CazVidMahesh
Senior CSA
Contact
Competencies
Handled troubleshooting and support for internet, cable, and account access, resolving customer issues efficiently.
Delivered prompt email and chat support for clients, including Coinbase account assistance.
Verified customer documents and performed fraud assessments in onboarding processes.
Proficient in Microsoft Word, Excel, Teams, and handling multiple technical and administrative tasks.
Demonstrated ability to adapt to various customer situations and manage time effectively in support roles.
Education
Languages
Summary
Dedicated customer support specialist with extensive experience in technical troubleshooting, account support, and document verification across telecom and financial sectors.
Key Achievements
- Provided chat and email support for internet, cable, and account access issues across multiple companies.
- Performed document verification and fraud assessment tasks, ensuring compliance and accuracy.
- Built expertise in troubleshooting technical and account-related customer issues, enhancing service quality.
Experience
Senior CSA
Chat support for comcast process, Troubleshoot and fix internet and cable issues
Analyst
Email support for coinbase process, Help customers via email for account access
Associate
Document verification for onfido process, Verify customer's documents and approves after performing fraud assessment tasks