Mahi - Customer Service & Counseling Specialist with 7+ years in Education and BPO Industries

Ayodhya, Uttar Pradesh, Indiaen

Successfully managed customer inquiries and counseling at Amity University, enhancing student engagement and satisfaction.

Handled international BPO operations for Google hardware support, improving response efficiency for US clients.

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Summary

Dedicated professional with extensive experience in customer service, counseling, and BPO operations. Skilled in CRM tools, communication, and process management, committed to delivering high-quality support and engagement.

Key Achievements

Proficient in CRM and Microsoft Dynamics 365, streamlining customer communication processes.
Demonstrated strong communication skills across email, chat, and calls, ensuring high-quality client interactions.
Graduated with an MBA from Birla Institute of Technology, combining academic expertise with practical experience.

Skills

Customer ServiceExpert

Extensive experience in handling customer inquiries via email, chat, and calls, ensuring customer satisfaction.

Counseling & Student EngagementAdvanced

Provided effective academic counseling, guiding students through admission and semester processes.

CRM & Software ProficiencyAdvanced

Skilled in CRM tools like Microsoft Dynamics 365, enhancing communication and data management.

Communication SkillsExpert

Excellent verbal and written communication abilities across diverse platforms and audiences.

Process Management

Experience

Counsellor and customer service associate

Amity university

2017 - 2018

Handling all customer service email process. Chat process and calling. Handling semester fees and admission process. Handling calls and chats of enquiries of customers. Counselling of students and parents for admissions