Dedicated professional with extensive experience in customer service, travel, and digital marketing. Skilled in communication, problem-solving, and team collaboration, committed to delivering exceptional client support and driving business growth.
Proven ability to handle high-pressure customer interactions, ensuring satisfaction and issue resolution.
Skilled in clear, effective communication across diverse audiences and channels.
Experience in identifying client needs and leveraging marketing strategies to drive growth.
Strong collaborator with ability to work effectively within teams to achieve common goals.
Umrah Planners
Manage the large amount of inbound & outbound calls in timely manner.. Provided guidance on visa requirements based on individual country regulations.. Utilized computer software programs to book flights, hotels, car rentals and other services for customers.
Value Network ( Digital Marketing & Networking Sales )
Manage the large amount of inbound & outbound calls in timely manner.. Identify customer's needs, clarify information, research every issue and provide solution and alternative solution.. Keep records of all conversation in call centre database CRMS/CGIC in a comprehensive manner.. Escalate the customer complaints to the higher management deliver the satisfactory response.. Respond efficiently to the customer inquiries through email with accurate information.. Troubleshooting of the customer's product mobile phone/home appliance over the phone.
Samsung (PTML)
Manage the large amount of inbound & outbound calls in timely manner.. Escalate the customer complaints to the higher management deliver the satisfactory response.
Bachelor's in Arts
Discover other professionals with similar experience
Efficiently manages multiple tasks in fast-paced environments to meet deadlines.
