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Customer Service & Business Development Professional with diverse industry experience
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Competencies
Proven ability to handle high-pressure customer interactions, ensuring satisfaction and issue resolution.
Skilled in clear, effective communication across diverse audiences and channels.
Experience in identifying client needs and leveraging marketing strategies to drive growth.
Strong collaborator with ability to work effectively within teams to achieve common goals.
Efficiently manages multiple tasks in fast-paced environments to meet deadlines.
Education
Languages
Summary
Dedicated professional with extensive experience in customer service, travel, and digital marketing. Skilled in communication, problem-solving, and team collaboration, committed to delivering exceptional client support and driving business growth.
Key Achievements
- Successfully managed high volume calls, ensuring efficient customer support and issue resolution.
- Provided expert guidance on visa requirements, enhancing client experience in travel services.
- Identified customer needs and delivered tailored solutions, increasing customer satisfaction.
- Led escalation processes at Samsung, ensuring timely resolution of customer complaints.
- Utilized digital marketing skills to support business growth and client engagement.
Experience
Travel Agent
Manage the large amount of inbound & outbound calls in timely manner.. Provided guidance on visa requirements based on individual country regulations.. Utilized computer software programs to book flights, hotels, car rentals and other services for customers.
Business Development Manager
Manage the large amount of inbound & outbound calls in timely manner.. Identify customer's needs, clarify information, research every issue and provide solution and alternative solution.. Keep records of all conversation in call centre database CRMS/CGIC in a comprehensive manner.. Escalate the customer complaints to the higher management deliver the satisfactory response.. Respond efficiently to the customer inquiries through email with accurate information.. Troubleshooting of the customer's product mobile phone/home appliance over the phone.
Lead Customer Service Manager
Manage the large amount of inbound & outbound calls in timely manner.. Escalate the customer complaints to the higher management deliver the satisfactory response.