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General Manager at Hotel Hampton
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Competencies
Proficient in managing profit and loss statements to maximize ROI and operational profitability.
Extensive experience in managing large-scale hospitality and resort operations across multiple locations.
Skilled in reviving underperforming units and implementing strategic transformations for growth.
Focused on enhancing guest satisfaction and loyalty through targeted engagement initiatives.
Experienced in developing marketing strategies to strengthen brand presence and drive revenue.
Education
Summary
Manoj is a dynamic General Manager with over 25 years of expertise in hospitality, operations, and business transformation. Skilled in P&L management, guest experience, and strategic growth, he has successfully led hotels, catering businesses, and clubs to achieve significant revenue and market positioning improvements.
Key Achievements
- Led hotel operations with full P&L responsibility, driving revenue growth and operational efficiency.
- Transformed underperforming hotels, increasing revenue and profitability significantly.
- Optimized F&B and Banquet strategies, boosting revenue streams and guest satisfaction.
- Established and managed large-scale catering and hospitality ventures, enhancing market positioning.
- Achieved 800+ memberships at Etlantis Club within one year, demonstrating strong guest engagement.
Experience
General Manager
Leading complete hotel operations with full P&L accountability. Driving revenue growth, operational efficiency, and market positioning
General Manager – Operations
Managed premium corporate catering operations and large-scale events. Improved margins through process optimization and cost control
Entrepreneur – Cloud Kitchen
Established and operated a cloud kitchen venture. Managed end-to-end operations including menu engineering and delivery logistics
General Manager
Turned around loss-making unit to achieve 35%+ GOP. Increased revenue from ₹1.6 Cr to ₹2.5 Cr. Strengthened banquet-led revenue model and UHNI clientele
General Manager
Commissioned project from scratch; achieved 800+ memberships within 1 year. Managed additional operations for Hotel Vasant Palace, Mussoorie
Guest Delight & Events Manager
Led guest engagement, loyalty programs, and onboard events. Improved retention and ancillary revenue through targeted initiatives
Resort Manager
Managed multi-location resort operations (Manali, Binsar, Goa)
Resort Manager
Established SOPs, Systems, and operational efficiencies