Manuel - Customer Service & Packaging Specialist with 7 years in logistics

Guatemala City, Guatemala, GuatemalaRemoteen

Gained extensive experience working with UPS and FedEx accounts managing package logistics

Handled inbound and outbound calls focusing on customer issues and queries

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced call center agent with 7 years handling packaging and customer support for logistics companies like UPS and FedEx.

Scheduled pickups, tracked packages, and coordinated with dispatchers to ensure timely deliveries

Customer ServiceExpert

Provided support and resolved issues for internal and external customers via calls.

Package ManagementIntermediate

Managed package scheduling, tracking, redirection, and delivery modifications with courier services.

Logistics CoordinationIntermediate

Worked with dispatchers and customs paperwork to facilitate package movement and delivery.

Communication SkillsAdvanced

Effectively communicated with customers and dispatchers to resolve issues and provide updates.

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