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Manuel
Customer Service & Packaging Specialist with 7 years in logistics
Video resume
High School Diploma. Science and Letters
I've worked as a Tutor and an English Teacher. I've also worked at call centers for billing, payments, invoices, pay cards, and packaging. I used to schedule pickups, work with Customs' paperwork, track packages, perform package arrangements such as redirecting, changing delivery options and much more. Furthermore, I've assisted internal associates and external customers with outbound and inbound calling. The main focus was taking ownership of the customer's issues and queries as it is resolved.
Contact
Guatemala City, Guatemala, Guatemala
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Provided support and resolved issues for internal and external customers via calls.
Package ManagementIntermediate
Managed package scheduling, tracking, redirection, and delivery modifications with courier services.
Logistics CoordinationIntermediate
Worked with dispatchers and customs paperwork to facilitate package movement and delivery.
Communication SkillsAdvanced
Effectively communicated with customers and dispatchers to resolve issues and provide updates.
Summary
Experienced call center agent with 7 years handling packaging and customer support for logistics companies like UPS and FedEx.
Key Achievements
- Gained extensive experience working with UPS and FedEx accounts managing package logistics
- Handled inbound and outbound calls focusing on customer issues and queries
- Scheduled pickups, tracked packages, and coordinated with dispatchers to ensure timely deliveries
Skills
Customer ServicePackage ManagementLogistics CoordinationCommunication Skills
Published on CazVid - Jul 3, 2025