This is my profileContact via CazVidManuel
Customer Service Representative with 5+ years in client support and CRM management
Contact
Competencies
Delivered in-bound customer support, resolving inquiries and coordinating communication efficiently.
Handled customer data entry, updates, and record-keeping using various CRM systems.
Provided English-Spanish translation and interpretation to facilitate customer interactions.
Scheduled, confirmed, and rescheduled appointments aligning with process procedures.
Coordinated communication between customers and departments while maintaining detailed records.
Education
Languages
Summary
Dedicated Customer Service Representative with extensive experience handling high-volume calls, managing CRM systems, and providing bilingual support. Skilled in communication, conflict resolution, and data management, committed to delivering excellent client support.
Key Achievements
- Handled 60-70 inbound calls daily, providing multilingual assistance and maintaining high customer satisfaction.
- Managed customer data and interactions via CRM systems, ensuring accuracy and confidentiality.
- Provided real-time English-Spanish interpretation, improving communication with diverse clients.
Experience
Virtual Customer Service Representative
Handled 60–70 inbound calls per day providing customer assistance in English., Managed customer information and interaction logs using CRM systems., Scheduled, confirmed, and rescheduled appointments based on established procedures., Responded to common inquiries regarding services, processes, and...