Maphosa - Technical Support Agent at Exmile with 3 years in ICT Customer Service

Pretoria, Gauteng, South Africaen

Resolved complex internet connectivity issues, enhancing customer satisfaction and retention.

Successfully set up LTE and Fibre ONT systems, reducing downtime and technical errors.

Published on CazVid

Summary

Dedicated ICT professional with 3+ years in technical support, network setup, and customer relationship management. Skilled in troubleshooting, system configuration, and client engagement to deliver exceptional service.

Key Achievements

Built strong customer relationships through effective communication and problem resolution.

Skills

Technical Support & TroubleshootingAdvanced

Proficient in diagnosing and resolving internet, network, and electrical wiring issues efficiently.

Customer Service & Relationship BuildingExpert

Skilled in providing excellent customer support, fostering long-term client relationships.

Network Setup & MaintenanceIntermediate

Experienced in configuring LTE, Fibre ONT, and Mikrotik network devices.

Sales & Client EngagementIntermediate

Capable of outbound selling and customer engagement to drive product adoption.

Experience

Technical Support Agent

Exmile

2022 - 2025

Customer service. Assisting clients with internet related issues, payments, sign ups etc.. Setting up LTE's , Fibre ONT etc.

Sales Representative

Real Promotions

2021 - 2022

Customer service. Outbound Selling of Vodacom fibre products. Assisting clients on sign ups. Building long, medium and short term customer relationship.