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Technical Support Agent at Exmile with 3 years in ICT Customer Service
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Competencies
Proficient in diagnosing and resolving internet, network, and electrical wiring issues efficiently.
Skilled in providing excellent customer support, fostering long-term client relationships.
Experienced in configuring LTE, Fibre ONT, and Mikrotik network devices.
Capable of outbound selling and customer engagement to drive product adoption.
Education
Summary
Dedicated ICT professional with 3+ years in technical support, network setup, and customer relationship management. Skilled in troubleshooting, system configuration, and client engagement to deliver exceptional service.
Key Achievements
- Resolved complex internet connectivity issues, enhancing customer satisfaction and retention.
- Successfully set up LTE and Fibre ONT systems, reducing downtime and technical errors.
- Built strong customer relationships through effective communication and problem resolution.
Experience
Technical Support Agent
Customer service. Assisting clients with internet related issues, payments, sign ups etc.. Setting up LTE's , Fibre ONT etc.
Sales Representative
Customer service. Outbound Selling of Vodacom fibre products. Assisting clients on sign ups. Building long, medium and short term customer relationship.