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María
Customer Experience Specialist with 3+ years in UX and education
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Competencies
Utilized communication skills to support users, students, and teams in various roles.
Applied knowledge of UX/UI principles in supporting student learning and designing user interactions.
Handled administrative tasks, event organization, and project coordination across roles.
Managed live broadcasts and technical controls at Radio Única 91.3.
Taught music in bilingual settings with pedagogical activities in the educational sector.
Education
Languages
Summary
Versatile specialist with experience in customer support, UX/UI design, education, and media production, emphasizing a human touch.
Key Achievements
- Designed user experiences that improved customer satisfaction at Visma Latam.
- Supported students and monitored projects as Academic Advisor in UX/UI Design.
- Managed communication, organizational tasks, and event planning at SSRIEI, GCBA.
Experience
Customer Experience Specialist
Provided support to users and internal teams, Designed user experiences that facilitated interaction and improved customer satisfaction.
Academic Advisor in UX/UI Design
Accompanied and provided support to students in their learning process, Addressed their inquiries, Monitored projects, Coordinated with teachers.
Head of Design and Communication
Managed administrative tasks and communication, Coordinated with internal and external teams, Helped organize events and produce materials.
Announcer and Technical Operator
Hosted live programs and was responsible for their production, Managed technical controls and daily broadcasts, Managed payments and administrative tasks.
Music Teacher in English
Taught music in a bilingual setting, Created pedagogical activities that promoted motivation and interaction among students.