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Medical Interpreter with 5+ years of healthcare support experience
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Competencies
Applied clinical evaluation skills during medical training and patient interactions.
Provided interpretation services for healthcare consultations in English and Spanish.
Demonstrated empathetic communication and support to patients and users.
Assisted users with health app and logistics support via call center platforms.
Managed multiple roles efficiently while adapting to varied environments and pressures.
Education
Languages
Summary
Experienced medical interpreter and customer service agent with a background in healthcare support, logistics, and clinical rotations. Skilled in communication, interpretation, and patient care, delivering empathetic and effective support in diverse settings.
Key Achievements
- Provided remote and virtual interpretation services for healthcare providers and patients.
- Supported logistics and technical queries as a customer service agent for UPS and health app users.
- Completed clinical rotations during externship at Hospital Roosevelt, Guatemala.
Experience
Customer Service Agent – UPS Account
Call center support for logistics and package tracking.
Customer Support – NOOM App
Assisted users of a health app with technical and service-related queries.
Medical Interpreter
Remote interpretation for U.S. healthcare providers and Spanish-speaking patients.
Medical Interpreter
Provided medical interpretation services during virtual consultations.
Externship – 4th and 5th Year
Clinical rotations as part of medical training at Universidad Rafael Landívar.