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M

María

Customer Service Agent – UPS Account

Contato

Guatemala City, Guatemala, Guatemala
Disponível na CazVid
Contato pela CazVid

Competências

Clinical reasoning and patient assessmentAdvanced

Applied clinical evaluation skills during medical training and patient interactions.

Medical interpretation and communicationExpert

Provided interpretation services for healthcare consultations in English and Spanish.

Empathetic patient-centered careAdvanced

Demonstrated empathetic communication and support to patients and users.

Effective customer support and technical assistanceIntermediate

Assisted users with health app and logistics support via call center platforms.

Time management and adaptabilityAdvanced

Managed multiple roles efficiently while adapting to varied environments and pressures.

Formação acadêmica

Bachelor of Medicine and Surgery
Universidad Rafael Landívar
Completed 2026
High School Diploma in Science and Humanities
Colegio Monte María
Completed 2020

Idiomas

EnglishFluent
SpanishFluent

Resumo

Experienced medical interpreter and customer service agent with a background in healthcare support, logistics, and clinical rotations. Skilled in communication, interpretation, and patient care, delivering empathetic and effective support in diverse settings.

Principais conquistas

  • Provided remote and virtual interpretation services for healthcare providers and patients.
  • Supported logistics and technical queries as a customer service agent for UPS and health app users.
  • Completed clinical rotations during externship at Hospital Roosevelt, Guatemala.

Experiência

Customer Service Agent – UPS Account

Conduent
2020

Call center support for logistics and package tracking.

Customer Support – NOOM App

Telus International
2021

Assisted users of a health app with technical and service-related queries.

Medical Interpreter

Cloudbreak Health
2022

Remote interpretation for U.S. healthcare providers and Spanish-speaking patients.

Medical Interpreter

LLS Interpreters
2023

Provided medical interpretation services during virtual consultations.

Externship – 4th and 5th Year

Hospital Roosevelt, Guatemala
2023 - Present

Clinical rotations as part of medical training at Universidad Rafael Landívar.

Habilidades

Clinical reasoning and patient assessmentMedical interpretation and communicationEmpathetic patient-centered careEffective customer support and technical assistanceTime management and adaptability
Publicado na CazVid - 17 de mai. de 2026
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Contato María