Demonstrated experience with Simultaneous and consecutive interpretation (Spanish–English).
Demonstrated experience with Medical interpretation (healthcare terminology, patient–doctor communication, confidentiality).
Demonstrated experience with Customer service and problem resolution.
Demonstrated experience with Assertive communication and active listening.
ICC BPO
Interpreted real-time conversations for U.S. and Latin American clients, ensuring 100% accuracy., Handled an average of 40 calls daily.
IGT SOLUTIONS
Delivered bilingual support to international customers in the travel sector., Managed CRM tools for case tracking and process optimization.
FOUNDEVER
Handled and resolved an average of X daily interactions via phone and chat.
Bilingual High School
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Demonstrated experience with Adaptability to high-pressure environments.