Marco

Call Center Agent with 10 years of customer service experience

Video resume

Call center agent

I been working in the call center industry for the past decade.

Ciudad de México, Ciudad de México, México

Open to remote

Available on CazVid

Customer ServiceAdvanced

Provided assistance and support to customers, handling inquiries and resolving issues.

Sales & RetentionIntermediate

Engaged in sales and retention efforts for both individual consumers and business clients.

Collections & CreditIntermediate

Performed credit and collections tasks within call center environments.

Communication SkillsAdvanced

Utilized verbal communication in inbound and outbound calls to ensure customer engagement.

Experienced call center agent with a decade of diverse roles in customer support, sales, credit, and collections, seeking new opportunities.

Served in call centers for a total of 10 years, demonstrating long-term commitment.
Gained experience in both retention, credit, collections, and sales roles across B2C and B2B sectors.
Contributed to teams in both inbound and outbound customer service operations over multiple roles.

Customer ServiceSales & RetentionCollections & CreditCommunication Skills

Published on CazVid - Jul 3, 2025