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Marco
Customer Service Specialist with 5+ years in BPO industry
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Competencies
Provided resolution-oriented support and managed customer interactions across multiple channels.
Scheduled appointments with healthcare providers and coordinated communication between patients and specialists.
Handled documentation related to insurance and appointment scheduling, ensuring accuracy and completeness.
Focused on HR processes with a background in psychology, applicable to employee relations and resource management.
Education
Languages
Summary
Experienced in customer support, healthcare scheduling, and data verification for North American and BPO companies.
Key Achievements
- Handled inbound and outbound calls, chats, and electronic systems for customer resolutions.
- Managed scheduling and documentation verification for healthcare appointments.
- Gained extensive experience working with North American and BPO companies.
Experience
Specialist coordinator
assist the referral department contacting the patients to assist them scheduling appointments with specialist according the patients needs.
Scheduler
handle doctors agenda to schedule appointments for patients., Data entry and verification of documentation related to insurance to schedule patients appointments properly.