Marco - Data Analyst with 3 years of experience in financial services

Utilized statistical methods and tools like Excel and SQL to analyze large datasets.

Created insightful dashboards using Tableau and Power BI to communicate findings.

Written complex queries to retrieve, manipulate, and manage data across databases.

Worked with cross-functional teams to gather requirements and deliver analytical solutions.

Developed reports tailored for different stakeholders to support strategic decisions.

Resolve any inquiry related to billing, Deliver information about a company’s offerings, Answer questions about a company’s products or services, Process orders and transactions

Provide information to customers about packages in transit, Provide rates regarding the services offered, Handle escalations about lost packages in transit, Explain clearly the process of a parcel in customs

Setting appointments for pickups and deliveries, Calling drivers and dispatchers to get updates from loads in transit, Reviewing paperwork related to loads before and after the load is in transit, Contacting shippers and receivers to provide updates from a load in transit

Negotiating rates, Building relationships with shippers and carriers, Risk management, Carrier sourcing and negotiations, Managing logistics, Handling paperwork, Monitoring shipments

Negotiating rates, Building relationships with shippers and carriers, Risk management, Carrier sourcing and negotiations, Managing logistics, Handling paperwork, Monitoring shipments