This is my profileContact via CazVidAlejandra
Customer Service & Sales Professional with 5+ years of client-focused experience
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Competencies
Delivered high-quality support in diverse environments, resolving client issues efficiently and professionally.
Managed sales processes from prospecting to closing, ensuring positive customer experiences and accurate CRM updates.
Provided empathetic guidance to clients and handled high-pressure situations with professionalism.
Entered, updated, and archived client information, ensuring compliance with protocols and accuracy in record-keeping.
Trained and supported new staff to improve service quality and operational efficiency.
Education
Languages
Summary
Dedicated professional with over 5 years of front-line customer service, sales, and client relationship management across various industries. Skilled in communication, problem-solving, and team support, with a proven ability to handle high-volume inquiries and drive customer satisfaction.
Key Achievements
- Led client follow-up meetings to review credit repair progress, enhancing client communication and service transparency.
- Supervised customer service team at Retail Superstore, training staff to improve efficiency and customer engagement.
- Managed high-volume calls and maintained detailed records, ensuring accurate appointment scheduling and database updates.
Experience
Customer Service
Consistently delivered high-quality results in a fast-paced environment, demonstrating strong judgment and autonomy with minimal supervision., Led monthly follow-up meetings with clients to review credit repair progress, clarify next steps, and proactively address concerns., Oversaw the...
Front-End / Customer Service Supervisor
Resolved customer inquiries, returns, refunds, and complaints by providing efficient and courteous service, ensuring positive customer experiences., Trained, coached, and supported new cashiers and customer service staff to improve efficiency, accuracy, and customer interaction skills., Assisted...
Customer Acquisition - Appointment Setter
Handled between 100-150 calls daily, efficiently managing a high volume of outbound and inbound calls., Provided detailed information about insurance policies, pricing, and addressed patient inquiries with clarity and professionalism., Scheduling appointments., Notifying involved parties of...
Sales and Customer Service Representative
Negotiated terms and conditions to close sales, ensuring mutually beneficial agreements., Managed the entire sales process from prospecting to closing deals, ensuring a seamless customer experience., Maintained and updated CRM with accurate customer and sales information to track progress and...