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Maria
Microfinance Analyst with Customer Service and Call Center Experience
Video resume
Agente de servicio al ciente
Programa Servicios y Operaciones Microfinancieras, experiencia en Servicio al Cliente o Call Center en área de Telecobranza como Asesora de Operaciones en el departamento de cobro SYNERJOY BPO SAS.
Contact
Cartagena, Bolívar, Colombia
Available on CazVid
Competencies
MicrofinanceIntermediate
Applied financial analysis, risk management, and customer service skills in microfinance and call center roles.
Customer ServiceIntermediate
Provided client support and managed customer interactions in a telecobranza and call center setting.
Financial Software HandlingIntermediate
Utilized financial software tools to assist in financial analysis and reporting tasks.
Operational AssistanceIntermediate
Supported operational workflows in programs related to financial services and telecobranza.
Education
Técnico en Servicios y Operaciones Microfinancieras
SERVICIO NACIONAL DE APRENDIZAJE SENA
Completed 2024
Análisis de datos
Universidad Tecnológica de Bolívar Utb
Completed 2024
Manejo higiénico de alimentos
Fundacion Carlos Slim
Completed 2024
Desarrollo de habilidades digitales para la gestión de la información
SENA
Completed 2023
Desarrollo de habilidades digitales para experiencias seguras en línea
SENA
Completed 2023
Desarrollo de habilidades cognitivas en procesos de lecto-escritura
SENA
Completed 2023
Bachiller Académico
I.E Manuel Atencia Ordoñez
Completed 2014
Languages
EspañolNativo
InglésA2
Summary
Experienced in operational and financial roles within microfinance and call center environments, focusing on client service and risk management.
Key Achievements
- Provided operational assistance in telecollection and call center services at SYNERJOY BPO S.A.S.
- Developed proficiency in financial analysis and customer relationship management for microfinance programs
- Gained hands-on experience in handling financial operations and risk management in a microfinance environment
Experience
Asesora de cobranza
SYNERJOY BPO S.A.S
6/09/2023 - 5/03/2024
Asesora de Operaciones en Telecobranza y Call Center
Operario de máquinas de coser: fileteadora y precilladora
ICONCAP
10/05/2017 - 28/11/2017
Skills
MicrofinanceCustomer ServiceFinancial Software HandlingOperational Assistance
Published on CazVid - Jul 3, 2025