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Maria
Customer Service Professional with 15+ years experience in healthcare & telecommunication
Video resume
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Competencies
Provided support via phone, email, and chat for healthcare, banking, and telecommunications clients.
Resolved technical issues related to customer inquiries in support and helpdesk roles.
Demonstrated excellent soft skills in assisting diverse clients in Spanish and English.
Managed material sourcing for auto parts manufacturing at SL Factory Motoring Services.
Education
Languages
Summary
Experienced professional with over 15 years in customer service, troubleshooting, and supply chain roles across healthcare, banking, and telecommunication industries in Mexico.
Key Achievements
- Supported multiple hospital accounts, including Mount Sinai Hospital and NYU Hospital, providing troubleshooting and customer assistance.
- Handled customer inquiries for well-known brands like Sprint, T-Mobile, and Bank of America across various communication channels.
- Managed supply procurement for auto parts production, ensuring material availability and timely delivery.
Experience
Purchasing Agent
Responsible for supplying all the material for the production of auto parts.
CSR1
The tasks that were performed were based on the campaign we were assigned to assist, for example Bank of America, Sprint, T-mobile.
HELPDESK SENIOR ASSOCIATE
As a professional cross-skill agent my main account was Mount Sinai Hospital and the supported account was NYU Hospital., I assisted basic troubleshooting over the phone, emails and chats.