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Secretary with operational support and customer service in municipal sector
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Competencies
Managed daily administrative tasks such as filing, record keeping, and document organization.
Provided assistance to customers inquiring about payments and municipal services.
Maintained and organized payment logs and departmental documents to improve process efficiency.
Handled phone calls and communicated effectively with department clients and staff.
Education
Languages
Summary
Experienced secretary providing administrative and customer support in municipal operations, with a focus on process organization and client assistance.
Key Achievements
- Provided administrative support in the collections department at City Hall of Jinotepe
- Assisted individuals with inquiries about payments and municipal services
- Helped streamline the collections process by organizing documents and updating payment logs
Experience
Secretary – Collections Department
Provided administrative support in the collections department, managing daily tasks such as filing, answering phone calls, and maintaining records., Delivered customer service, assisting individuals with inquiries about payments and municipal services., Helped streamline the collections process by organizing documents and updating payment logs.