Bilingual customer service specialist with extensive experience in hospitality, call centers, and administrative roles. Skilled in client communication, issue resolution, and administrative reporting.
Diverse experience in customer interaction, issue resolution, and client communication.
Fluent in Spanish and likely English, facilitating effective communication with diverse clientele.
Performed reporting, billing, and administrative tasks across multiple roles.
Proficient in Microsoft Office, Aspel, Opera, SGS and other technical software for daily operations.
CORE MULTISERVICE STRATEGIES S DE RL DE CV
Atención a clientes en área de garantías, Seguimiento de quejas, Llamadas a los clientes para actualizaciones de status
SERVICIOS INTEGRALES DE CALL CENTER
Atención telefónica a Clientes y Agentes LATAM, Modificación o cancelación de envíos, Seguimiento a problemas específicos del cliente
MAINMETH y POLICARBONATO CELULAR
Apoyo en área de contabilidad, Atención a clientes, Elaboración de reportes
PC SMART
Área de cobranza, Elaboración de reportes, Aplicación de pagos
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Handled guest check-in/out, customer welcoming, and reception duties at a hotel setting.
HOTEL MARRIOTT AGUASCALIENTES
Atención personalizada al público, Check in y check out a huéspedes, Manejo de fondo de caja
