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Customer Service Specialist with Bilingual Communication Skills
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Competencies
Diverse experience in customer interaction, issue resolution, and client communication.
Fluent in Spanish and likely English, facilitating effective communication with diverse clientele.
Performed reporting, billing, and administrative tasks across multiple roles.
Proficient in Microsoft Office, Aspel, Opera, SGS and other technical software for daily operations.
Handled guest check-in/out, customer welcoming, and reception duties at a hotel setting.
Languages
Summary
Bilingual customer service specialist with extensive experience in hospitality, call centers, and administrative roles. Skilled in client communication, issue resolution, and administrative reporting.
Key Achievements
- Provided bilingual customer support across diverse industries including hospitality, call centers, and administrative services.
- Handled customer inquiries, issues, and follow-ups effectively, ensuring high-quality service.
- Supported administrative functions such as reporting, accounting, and payment processing, demonstrating versatility.
Experience
Agente telefónico bilingue
Atención a clientes en área de garantías, Seguimiento de quejas, Llamadas a los clientes para actualizaciones de status
Representante bilingue
Atención telefónica a Clientes y Agentes LATAM, Modificación o cancelación de envíos, Seguimiento a problemas específicos del cliente
Auxiliar Administrativo
Apoyo en área de contabilidad, Atención a clientes, Elaboración de reportes
Auxiliar Administrativo
Área de cobranza, Elaboración de reportes, Aplicación de pagos
Recepcionista
Atención personalizada al público, Check in y check out a huéspedes, Manejo de fondo de caja