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María José Calvo

Guatemala City, Guatemala, Guatemala

Customer Service & Collections Specialist with 12 years of experience

  • Over 12 years of customer service experience across multiple roles and industries.
  • Skilled in negotiation, problem-solving, and technical support in a fast-paced environment.
  • Managed sales reports, inventory, and sales goals as Assistant Sales Manager.
Customer Service
Expert
Provided high-quality support and solutions to customers across various channels and industries.
Collections & Loyalty
Advanced
Handled collections, loyalty programs, and retention strategies to maintain customer engagement.
Negotiation & Problem-Solving
Advanced
Excelled at negotiation and resolving issues to benefit stakeholders and improve client satisfaction.
Technical Support
Intermediate
Provided technical support to customers, addressing product and service inquiries effectively.
Sales & Inventory Management
Intermediate
Organized sales reports, managed inventory, and controlled sales goals and routes as Assistant Sales Manager.
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CSR - Collections -Tech Support & Freight Broker

FREIGHT BROKERnR&M FREIGHT LOGISTIC LLCnSep/16/23 – ActualnNegotiation SkillsnCommunication nProblem-SolvingnnCSRnCONDUENT – ROYAL CARIBBEAN, CO & RSSnJul/9/21 – Sep/1/23nCSRnTech SupportnSalesnCancellationsnnCSRnTELUS INTERNATIONAL FFH CARE – 2.0 – L&RnMay/16/16 – Jul/1/21nCSRnCollectionsnLoyalty & RetentionnPromotionsnSales & ServicesnnASSISTANT SALES MANAGERnINDUSTIA & EQUIPOS S.A.nSep/18/11 – May/01/16nOrganization of Sales ReportsnManaging Inventroy nControl of Sales Goals & Routes

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