Experienced in B2B and healthcare support with strong bilingual communication skills, expertise in troubleshooting and procurement.
Provided troubleshooting assistance over communication channels for healthcare and corporate clients
Delivered bilingual support to clients, managing diverse support campaigns including banking and telecommunication companies
Managed materials procurement process for auto parts production as Purchasing Agent
Diligently communicated across multiple channels, supporting clients in technical issues and customer inquiries
SL Factory Motoring Services
Responsible for supplying all the material for the production of auto parts.
Servicios SSI Integrles S de RL de CV
The tasks that were performed were based on the campaign we were assigned to assist, for example Bank of America, Sprint, T-mobile.
NTT DATA SERVICES MEXICO OPERATIONS, S. DE R.L. DE C.V.
As a professional cross-skill agent my main account was Mount Sinai Hospital and the supported account was NYU Hospital. I assisted basic troubleshooting over the phone, emails and chats.
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