This is my profileContact via CazVidMaria
Customer Service Specialist with 5+ years of technical support experience
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Competencies
Provided troubleshooting assistance over communication channels for healthcare and corporate clients
Delivered bilingual support to clients, managing diverse support campaigns including banking and telecommunication companies
Managed materials procurement process for auto parts production as Purchasing Agent
Diligently communicated across multiple channels, supporting clients in technical issues and customer inquiries
Education
Languages
Summary
Experienced in B2B and healthcare support with strong bilingual communication skills, expertise in troubleshooting and procurement.
Key Achievements
- Supported multiple healthcare and corporate accounts including Mount Sinai Hospital and NYU Hospital
- Handled troubleshooting across phone, email, and chat channels for diverse clients
- Managed supply procurement for auto parts manufacturing as Purchasing Agent
Experience
Purchasing Agent
Responsible for supplying all the material for the production of auto parts.
CSR1
The tasks that were performed were based on the campaign we were assigned to assist, for example Bank of America, Sprint, T-mobile.
HELPDESK SENIOR ASSOCIATE
As a professional cross-skill agent my main account was Mount Sinai Hospital and the supported account was NYU Hospital. I assisted basic troubleshooting over the phone, emails and chats.