This is my profileContact via CazVidMaria
Customer Service Agent with 5 years in Customer Support
Contact
Mexico City,Mexico City,Mexico
Available on CazVid
Competencies
Customer ServiceAdvanced
Expert in resolving customer issues and providing exceptional service.
SalesAdvanced
Proficient in upselling and achieving sales targets across various platforms.
Billing ManagementIntermediate
Skilled in managing billing inquiries and resolving discrepancies efficiently.
Bilingual CommunicationExpert
Fluent in both English and Spanish, facilitating effective communication with diverse customers.
Technical ProficiencyIntermediate
Knowledgeable in Windows 8 and various customer service software.
Education
A
Edison High School
Completed 2004
Languages
InglesFluent
SpanishFluent
Summary
Maria is a seasoned customer service agent with over 5 years of experience in the customer support industry, dedicated to enhancing customer satisfaction and achieving sales targets.
Key Achievements
- Successfully managed customer inquiries and issues, resulting in a 20% increase in customer satisfaction scores.
- Streamlined billing processes, reducing complaint resolution time by 30%.
- Achieved sales targets consistently, contributing to a 15% increase in overall revenue.
Experience
Customer service agent
At&t
2018 - 2019
Customer services. Plan change. Directv. Billing. Sales
Customer Service Agent
Alorica
2016 - 2018
Sales. Refunds. Replacement. Billing
Agent
T-Tech
2014 - Present
Sales. Replacement. Billing
Skills
Customer ServiceSalesBilling ManagementBilingual CommunicationTechnical Proficiency
Published on CazVid - May 20, 2026