María - Customer Service Specialist with 3+ years in tech and telecom

Bogotá, Bogota D.C., Colombiaen

Provided bilingual customer support for Disney+ account via multiple channels.

Processed account requests and maintained accurate records in back office roles.

Published on CazVid

Summary

Experienced bilingual customer service agent with a background in technical support, sales, and administrative tasks within the tech and telecom industries.

Key Achievements

Utilized CRM and productivity tools to ensure efficient service delivery.

Skills

Customer ServiceAvanzado

Provided customer support in English and Spanish via phone, chat, and email.

SalesIntermedio

Cross-sold packages and products contributing to revenue growth.

Data Entry and Records ManagementIntermedio

Performed data entry and maintained records in company systems.

Effective CommunicationAvanzado

Handled correspondence and ensured timely resolution of cases across departments.

Back Office OperationsIntermedio

Experience

Bilingual Multichannel Customer Service Agent

Concentrix (Disney+ Account)

2023 - 2024

Provided customer support in English and Spanish via phone, chat, and email., Performed troubleshooting, resolved account issues, and provided accurate service information., Cross-sold packages and products, contributing to revenue growth.

Back Office Administrative Assistant

GrupoCos (T-Mobile account)

2025

Reviewed documentation, processed account requests, and handled administrative and operational tasks with precision., Received and reviewed customer documentation for accuracy and completeness., Processed and handled various requests from internal and external clients., Managed email correspondence...