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María
Bilingual Multichannel Customer Service Agent
Contato
Competências
Provided customer support in English and Spanish via phone, chat, and email.
Cross-sold packages and products contributing to revenue growth.
Performed data entry and maintained records in company systems.
Handled correspondence and ensured timely resolution of cases across departments.
Reviewed documentation, processed requests, and ensured compliance with policies.
Formação acadêmica
Idiomas
Resumo
Experienced bilingual customer service agent with a background in technical support, sales, and administrative tasks within the tech and telecom industries.
Principais conquistas
- Provided bilingual customer support for Disney+ account via multiple channels.
- Processed account requests and maintained accurate records in back office roles.
- Utilized CRM and productivity tools to ensure efficient service delivery.
Experiência
Bilingual Multichannel Customer Service Agent
Provided customer support in English and Spanish via phone, chat, and email., Performed troubleshooting, resolved account issues, and provided accurate service information., Cross-sold packages and products, contributing to revenue growth.
Back Office Administrative Assistant
Reviewed documentation, processed account requests, and handled administrative and operational tasks with precision., Received and reviewed customer documentation for accuracy and completeness., Processed and handled various requests from internal and external clients., Managed email correspondence...