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Mariana
Customer Service with diverse support experience in transportation
Video resume
Tecnical support
I worked for tecnical support and also customer department
Contact
Caldas, Antioquia, Colombia
Open to remote
Available on CazVid
Competencies
Customer SupportIntermediate
Handled customer inquiries and issues related to app usage and payments for Lyft.
Technical AssistanceIntermediate
Provided technical support in a customer service environment, troubleshooting user problems.
CommunicationAdvanced
Effectively communicated complex information clearly to customers and team members.
Multitasking & Time ManagementAdvanced
Managed multiple customer interactions and tasks efficiently under demanding conditions.
Empathy & Problem SolvingIntermediate
Applied empathy to customer interactions while resolving diverse issues.
Education
Highschool
institucion educativa taparto
Completed 2015
Technician in accounting and financial assistant
Completed 2019
Summary
Experienced in assisting customers with app and payment issues for transportation services, with a background in technical support and soft skills development.
Key Achievements
- Provided assistance to riders and drivers with app and payment processes at Onelink - Lyft
- Supported technical and customer service departments for Tecnical support in Caldas, Antioquia
- Developed strong soft skills including communication, empathy, and multitasking while assisting customers
Experience
Customer service representative
Onelink - Lyft
march 05 of 2016 - october 31th of 2016
Helping customers riders/drivers with their app and payment process.
Skills
Customer SupportTechnical AssistanceCommunicationMultitasking & Time ManagementEmpathy & Problem Solving
Published on CazVid - Jul 3, 2025