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Marianna
Customer Service & Collection Specialist with 5+ years of diverse experience
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Competencies
Provided support via social media and WhatsApp, handling inquiries and resolving client issues effectively.
Managed delinquent accounts, negotiated payment plans, and maintained client advisory relationships.
Effective in verbal and written communication, essential for customer interaction and administrative coordination.
Handled data entry, record maintenance, and follow-up tasks to support organizational workflows.
Applied problem-solving skills to manage client accounts and coordinate technical visits efficiently.
Education
Languages
Summary
Experienced in debt collection, customer support via social media, and administrative functions. Skilled in negotiation, critical thinking, and teamwork, committed to delivering quality service and effective client solutions.
Key Achievements
- Handled debt collection and customer support for delinquent clients, establishing effective payment arrangements.
- Managed social media customer service and coordinated technical visits, improving client communication channels.
- Gained experience in administrative tasks including data transcription, follow-up with students, and client onboarding.
Experience
Telemarketing Advisor
Digital sales management, Customer service via social media, Coordination of technical visits, Customer support
Collection Agent
Managed debt collection for delinquent and pre-delinquent clients., Provided customer service via WhatsApp., Prepared and negotiated payment arrangements., Delivered client support and advisory services.
Collection Agent
Managed debt collection for delinquent and pre-delinquent clients., Prepared and negotiated payment arrangements., Delivered client support and advisory services.
Administrative Assistant
First contact with potential clients., Administrative follow-up with current students., Data transcription and record maintenance.