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Customer Service
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Competencies
Assisted customers with internet issues, billing, and troubleshooting in a telecommunications environment.
Conducted basic troubleshooting to diagnose device problems and facilitate transfer to technical services.
Managed customer inquiries related to billing, payment arrangements, and account clarifications.
Effectively communicated technical solutions and billing information to customers.
Education
Summary
Dedicated customer service specialist with experience in telecommunications support, billing, and troubleshooting.
Key Achievements
- Provided customer support for internet troubleshooting and billing inquiries at Alorica.
- Handled payment arrangements and clarified billing details for customers.
- Performed basic troubleshooting and transferred complex issues to technical team.
Experience
Customer Service
I helped customers with their internet problems or questions they had about the service or their account., I helped them with payment arrangements, and clarified their bills for customers., I did basic troubleshooting to determine the device's problem and transferred it to the technical...