This is my profileContact via CazVid
Maricruz
Retentions Agent with Customer Service & Technical Support Experience
Video resume
Retentions
I walk the customers to update their Resumes and more, some troubleshooting and customer service work.
Contact
Paraíso, Cartago Province, Costa Rica
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Managed inbound calls and chats, assisting customers with account and service inquiries.
Technical SupportIntermediate
Provided technical assistance and troubleshooting support to customers remotely.
CRM ToolsIntermediate
Utilized CRM platforms such as Salesforce and Go High Level for customer management.
Communication SkillsAdvanced
Bilingual ability in Spanish and English to serve diverse customer needs effectively.
Education
English as a second language
Institute Technologic of Costa Rica
Technical Business Administration
Open Academy
Summary
Bilingual professional with experience in customer retention, technical support, and CRM management, capable of remote and on-site work.
Key Achievements
- Handled inbound calls and chats to keep customer memberships active
- Provided customers with online CV support and troubleshooting assistance
- Experience working with CRM systems like Salesforce and Go High Level
Experience
Retentions agent
SSG- Ballena Inc. Tempus
10/2016 - 05/2024
Inbound calls- chats, Provided customers with a CV online, Kept the customer’s membership active
Skills
Customer ServiceTechnical SupportCRM ToolsCommunication Skills
Published on CazVid - May 17, 2026