Marilyn - Administrative and Customer Service Professional with 5+ years of experience

Provided support to customers via phone and chat, ensuring issue resolution and satisfaction.

Managed office tasks, scheduling, and documentation to support daily operations.

Utilized Word, Excel, PowerPoint, and Outlook to prepare documents and manage communications.

Supervised vehicle repairs, handled insurance claims, and coordinated auctions and repossessions.

General office duties, I was in charge of keep all supplies for the business on time, including vehicle parts for the mechanic and body shop, part of this was supervise vehicle repairs completion on time, repair quotes and estimates, also I used to deal with the insurance companies for vehicle claims., Auction purchases and sales., Collections and repossessions., Appointment set up.

Assisted customer with reservation inquiries for hotels, cars, activities and flights thru phone, and chat support., Applied knowledge in GDS to make applicable changes and updates to flight reservations according to customer request and needs., Make sure customers have inquiries and issues resolved to guarantee customer satisfaction.

Principal job task is to assist customer to resolve billing inquiries and other request related to mobility services in corporate accounts, add/remove features and also, when required, create new accounts to activate new services.