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Security and Quality Supervisory Professional with 10+ years in Aviation and Customer Service
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Competencies
Managed security personnel, audits, and daily operations at airline and cargo facilities.
Provided onboarding, recurrent training, and performance supervision for diverse teams.
Supervised quality analysis and KPI reporting for Amazon retail campaigns.
Handled customer service operations, reservations, and account management at Hospitality and retail settings.
Conducted sales presentations and managed client relations for vehicle systems and services.
Education
Summary
Experienced security supervisor and quality analyst with a strong background in aviation, retail, and customer service operations, skilled in team training, compliance, and process improvements.
Key Achievements
- Led security operations and managed personnel hiring, training, and audits at American Airlines, ensuring compliance with TSA standards.
- Supervised quality analysis team at Amazon, overseeing KPI reporting and campaign performance reviews in English and Spanish.
- Coordinated water meter services and billing modernization projects at ENECON S.A., facilitating process improvements through direct support to consultants.
Experience
Security Supervisor
In charge of security and cargo handlers outsourcing personnel including hiring process, Initial and Recurrent trainings, Weekly Manning, Security Daily Briefings, Security Files, and Security Audits (Local Audits, HDQ audits and TSA Audits), Daily Flights inbound and outbound operations., Provide Initial and recurrent trainings to Ramp Airport Personnel.
Quality Analyst supervisor
Supervise the fulfillment of the tasks assigned to the Quality Analysts for the Amazon USA and Mexico Retail campaigns in English and Spanish., Sending daily, weekly and monthly KPI reports to VP of IBEX, Quality manager and Amazon Retail Managers., Attend meetings with Amazon retail managers, site director, senior operational manager, and training manager to review campaign results based on KPIs.
Security Supervisor
In charge of security and cargo handlers outsourcing personnel including hiring process, Initial and Recurrent trainings, Weekly Manning, Security Daily Briefings, Security Files, and Security Audits (Local Audits, HDQ audits and TSA Audits), Daily Flights inbound and outbound operations., Provide Initial and recurrent trainings to Ramp Airport Personnel.
Sales Agent
In charge of selling gas system kit for vehicles in Managua., Sales and product presentation meetings with owners and members of taxi cooperatives.
Assistant Consultant
In charge of assisting consultants in the modernization project of ENACAL in the commercial area., Changes of water meters at national level, Change of water service monthly bills, Meetings with ENACAL commercial Managers.
Receptionist
In charge of coordinating customers service operations., Account statements and room reservations.