Experienced dispatcher and customer service professional with over 11 years in call center and operations roles, specializing in appointment coordination and client interactions.
Engaged with customers to book appointments and manage client interactions effectively.
Coordinated appointment scheduling and service completion for appliance repair jobs.
Utilized clear communication to coordinate with clients and field technicians.
Managed multiple job schedules and incoming calls efficiently in a fast-paced environment.
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Worked within a team to ensure timely appointment bookings and service delivery.
