Mario - Operations Supervisor with team coordination and problem resolution expertise

Mexico City, Mexico City, Mexicoen

Led team coordination and report preparation at Telvista, improving operational communication.

Handled customer and agent issues efficiently, ensuring high service quality at Telvista.

Published on CazVid

Summary

Experienced in team coordination, customer service, and media production with strong organizational and communication skills.

Gained experience in media including radio hosting, production, editing, and camera work.

Microsoft Office SuiteExpert

Extensive experience using Word, Excel, PowerPoint, and Outlook for reports, planning, and communication.

Team LeadershipAdvanced

Led workgroups, coordinated activities, and provided feedback to team members.

Problem ResolutionAdvanced

Addressed client and agent issues effectively, maintaining service standards.

Communication SkillsAdvanced

Facilitated effective transmission of knowledge and feedback within teams.

Organizational PlanningIntermediate

Telvista

Coordinacion de equipos de trabajo, Elaboración de reportes, Atención a agentes y clientes en la resolución de problemas con el servicio

Radio Superestrella, Radio La Ligera

Spanish and Literature Teacher Degree

Completed Trunco