Marla - Customer Service and Administrative Specialist with 5+ years in operations

Handled customer calls, managed client accounts, and maintained service quality across roles.

Administered CRM systems, trained colleagues, and supported technical aspects of CRM tools.

Scheduled service technicians, dispatched teams during off-hours, and managed operational logistics.

Organized inventory, managed billing procedures, and coordinated administrative activities.

Initiated sales through cold calling, promoting anti-aging and weight loss devices to medical professionals., Managed executive schedules, coordinated marketing campaigns, and produced multimedia content., Administered CRM system, providing training and technical support to colleagues.

Conducted welcome calls and maintained client accounts for debt settlement program., Negotiated with creditors to reduce client debts, demonstrating strong negotiation skills.

Handled customer calls regarding gas meter inspections, ensuring compliance with safety protocols., Managed night shifts, effectively dispatching service teams during off-hours.

Managed billing processes for clients and maintained continuity across roles during tenure., Scheduled service technicians for HVAC maintenance and repair calls., Organized shop inventory including products, filters, and parts.