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Marla
Customer Service and Administrative Specialist with 5+ years in operations
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Competencies
Handled customer calls, managed client accounts, and maintained service quality across roles.
Administered CRM systems, trained colleagues, and supported technical aspects of CRM tools.
Scheduled service technicians, dispatched teams during off-hours, and managed operational logistics.
Organized inventory, managed billing procedures, and coordinated administrative activities.
Negotiated creditor settlements, demonstrating strong negotiation abilities within financial services.
Education
Languages
Summary
Experienced in customer relations, CRM systems, dispatch, and office operations with a focus on operational efficiency and client satisfaction.
Key Achievements
- Initiated sales campaigns via cold calling, promoting healthcare devices to medical professionals.
- Managed and coordinated schedules, marketing, and multimedia content for BioAntiAge.
- Negotiated creditor agreements reducing client debt obligations at CuraDebt.
Experience
Sales Associate / Personal Assistant / CRM Administrator
Initiated sales through cold calling, promoting anti-aging and weight loss devices to medical professionals., Managed executive schedules, coordinated marketing campaigns, and produced multimedia content., Administered CRM system, providing training and technical support to colleagues.
Customer Service Representative / Negotiations Specialist
Conducted welcome calls and maintained client accounts for debt settlement program., Negotiated with creditors to reduce client debts, demonstrating strong negotiation skills.
Customer Service Representative / Dispatcher
Handled customer calls regarding gas meter inspections, ensuring compliance with safety protocols., Managed night shifts, effectively dispatching service teams during off-hours.
Billing Specialist / Dispatcher / Office Manager
Managed billing processes for clients and maintained continuity across roles during tenure., Scheduled service technicians for HVAC maintenance and repair calls., Organized shop inventory including products, filters, and parts.