Marla - Hostal General Manager with Staff & Budget Management Experience

Supervised staff operations, recruitment, training, and performance at multiple roles.

Handled budget oversight and financial planning for Hostal Sublime.

Provided high-quality customer service, responding effectively to inquiries at Telus International.

Processed and reviewed new installation orders at Xerox.

Sole administrator and general manager of an entrepreneurship project., Managing of staff, budgets, procedures and legal matters.

Processing new installation orders., In charge of reviewing contracts and editing them in case needed., Back office position with overtime responsibility and work from home experience.

Development of staff by coaching and knowledge processes for the company., Conducted regular quality audits to ensure compliance to company and regulatory standards and policies., Held responsibility for staff inquiries about the product, processes and procedures., Created a plan to engage with...

Delivered exemplary levels of customer service responding effectively to customer inquiries., Maintained detailed and up-to-date knowledge of products and services facilitating efficient communication to customers, through careful interpretation and analysis of customer needs.