Marlon - Bilingual Collections Specialist at BruntWork – Brooks Pest Solutions

Expert in delivering bilingual support, ensuring positive customer interactions and issue resolution.

Skilled in managing overdue accounts, verifying payment histories, and processing transactions accurately.

Proficient in bilingual communication, facilitating effective interactions with diverse clients and teams.

Experienced in collaborating within dynamic environments and adapting to various roles and tasks.

Made outbound and inbound calls for overdue pest control service accounts.. Reviewed customer accounts, verified payment history, outstanding balances, and service status.. Processed credit card payments and coordinated alternative payment methods.. Negotiated payment arrangements to reduce cancellations and improve customer retention.. Entered detailed and accurate notes into CRM systems.. Handled difficult customers using empathy, active listening, and problem-solving.. Demonstrated strong self-management, multitasking, and remote work performance.

Performed interior and exterior maintenance, including painting and material preparation.. Supported mooring stations and safety procedures.. Provided customer service and interacted with passengers during free hours.

Conducted outbound sales efforts to attract and engage potential clients.. Applied sales techniques and objection handling to achieve effective closings.. Managed inbound and outbound calls in a professional and empathetic manner.. Maintained constant communication with clients to encourage repeat business and customer loyalty.. Achieved daily and weekly sales targets in a dynamic, results-driven environment.