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Marlon
Customer Service & Tech Support Specialist with 12 years in BPO industry
Video resume
Customer service phone agent
I hace been working in the bpo industry for the last 12 yearnnI hace done cx service for targe[link hidden]nnnTech support for tosst campaign in ibexnnAppointment scheduler for solar panel nnAlso b2b calling ando soft sales
Contact
Managua, Managua Department, Nicaragua
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Provided customer support for various companies including Targe[link hidden] and others with a focus on client satisfaction.
Technical SupportAdvanced
Handled tech support campaigns, assisting clients with troubleshooting and product-related issues.
Call Center OperationsAdvanced
Managed outbound and inbound calls, including B2B calling and soft sales in a fast-paced environment.
Appointment SchedulingIntermediate
Scheduled appointments for solar panel services, coordinating between clients and service providers.
B2B & SalesIntermediate
Engaged in B2B calling and soft selling to generate leads and support business growth.
Summary
Experienced call center professional with over 12 years of expertise in customer service, technical support, appointment scheduling, and B2B sales.
Key Achievements
- Worked for over six years at Axelotignoli, gaining extensive experience in customer service.
- Completed three years each at Ibex and Sparrow, focusing on tech support and client communication.
- Handled diverse roles including customer service, technical support, appointment scheduling, and B2B sales.
Skills
Customer ServiceTechnical SupportCall Center OperationsAppointment SchedulingB2B & Sales
Published on CazVid - Jul 3, 2025