Demonstrated experience with Microsoft Office Suite.
Demonstrated experience with CRM Platforms.
Demonstrated experience with Technical Support Software.
Demonstrated experience with Internet Navigation.
Sayyed Alsayyed Law Firm
In charge of requesting and managing medical records, billing statements, police reports, and lien documents for active cases., Provided detailed case updates to clients, ensuring strong communication and trust., Collaborated with attorneys to organize case files and prepare for litigation., Streamlined records retrieval process to reduce case delays.
ASIR
Sourced new real estate sales opportunities through inbound lead follow-ups, outbound calls, and emails., Qualified buyer and seller leads, routing them to appropriate sales executives for closing., Played a key role in database management, appointment setting, and pipeline growth.
Ben Dominguez Law Firm
Drafted legal documents including Letters of Protection (LOP), Letters of Representation (LOR), and Medical Requests., Managed client communications, scheduled appointments, and maintained case records., Conducted research and assisted attorneys with case preparation.
Concentrix
Demonstrated experience with Photoshop.
Resolved technical issues for clients, recommending appropriate products and services., Delivered exceptional customer service and improved client satisfaction scores.
Versatel Marketing
Cold-called and qualified prospects, generating leads for health insurance products.
Mojo Global LLC
Managed failed invoices, updated client payment information, and improved retention rates., Negotiated with customers to reduce cancellations, significantly improving revenue flow.
Managua Call Center
Monitored calls, coached agents, and improved service quality., Investigated and resolved customer disputes to enhance client satisfaction.
SITEL Nicaragua S.A.
Promoted and sold credit card services, insurance, and monitoring plans.
Stream Global Services
Conducted outbound sales calls, consistently meeting weekly sales targets.