This is my profileContact via CazVidMarlon
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Competencies
Demonstrated experience with Microsoft Office Suite.
Demonstrated experience with CRM Platforms.
Demonstrated experience with Technical Support Software.
Demonstrated experience with Internet Navigation.
Demonstrated experience with Photoshop.
Education
Languages
Experience
Paralegal
In charge of requesting and managing medical records, billing statements, police reports, and lien documents for active cases., Provided detailed case updates to clients, ensuring strong communication and trust., Collaborated with attorneys to organize case files and prepare for litigation., Streamlined records retrieval process to reduce case delays.
Inside Sales Agent (ISA)
Sourced new real estate sales opportunities through inbound lead follow-ups, outbound calls, and emails., Qualified buyer and seller leads, routing them to appropriate sales executives for closing., Played a key role in database management, appointment setting, and pipeline growth.
Legal Assistant
Drafted legal documents including Letters of Protection (LOP), Letters of Representation (LOR), and Medical Requests., Managed client communications, scheduled appointments, and maintained case records., Conducted research and assisted attorneys with case preparation.
Technical Support Representative
Resolved technical issues for clients, recommending appropriate products and services., Delivered exceptional customer service and improved client satisfaction scores.
Lead Generation Specialist
Cold-called and qualified prospects, generating leads for health insurance products.
Retention & Collections Agent (Remote)
Managed failed invoices, updated client payment information, and improved retention rates., Negotiated with customers to reduce cancellations, significantly improving revenue flow.
Quality Assurance / Customer Service
Monitored calls, coached agents, and improved service quality., Investigated and resolved customer disputes to enhance client satisfaction.
Sales Agent (Capital One)
Promoted and sold credit card services, insurance, and monitoring plans.
Sales Agent (Sprint)
Conducted outbound sales calls, consistently meeting weekly sales targets.