This is my profileContact via CazVidMarlon
Customer Support Specialist with diverse experience in tech and service industries
Contact
Panamá, Panamá, Panama
Available on CazVid
Competencies
Customer SupportIntermediate
Provided customer service and support at Sitel and Foundever, managing client inquiries and issues.
Technical SupportIntermediate
Delivered technical assistance at Dell, resolving customer technical problems effectively.
Helpdesk OperationsIntermediate
Operated helpdesk systems at Smithsonian Institute, supporting organizational IT and user needs.
Client CommunicationIntermediate
Communicated technical and customer information clearly to end-users in multiple roles.
Education
Degree in English with Emphasis in Translation
Universidad Latina de Panamá
Completed 2014
Summary
Experienced support specialist with a track record of providing exceptional customer and technical support across diverse organizations.
Key Achievements
- Progressed from Customer Support Agent to Tech Support Senior Associate, demonstrating skill development across multiple roles
- Gained experience supporting clients in both customer service and technical environments at notable organizations
- Handled diverse responsibilities across helpdesk, technical support, and customer support roles, showcasing adaptability and growth
Experience
Customer Support Agent
Sitel
12/10/2010 - 11/15/2011
Helpdesk Operator
Smithsonian Institute
12/10/2012 - 05/17/2013
Tech Support Senior Associate
Dell
05/20/2013 - 01/13/2015
Customer Service Agent
Foundever
12/4/2023 - today
Skills
Customer SupportTechnical SupportHelpdesk OperationsClient Communication
Published on CazVid - May 17, 2026