Marta - Customer Service & Call Center Supervisor with 5+ years of experience

Panamá, Panamá, PanamáRemoteen

Over five years of experience working in call centers, demonstrating versatility in customer service, sales, and supervisory roles

Bilingual proficiency in Spanish and English, enabling effective communication with diverse client bases

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced call center professional skilled in customer service, sales, and team supervision with bilingual proficiency in Spanish and English.

Progressed through roles from customer service representative to supervisor, gaining expertise in team leadership and client engagement

Customer ServiceAdvanced

Handled client inquiries and support in both Spanish and English, ensuring customer satisfaction

Team SupervisionIntermediate

Supervised call center staff, coordinating daily operations and maintaining service standards

SalesIntermediate

Engaged clients to promote services and products, contributing to sales targets

CommunicationAdvanced

Communicated effectively in both Spanish and English in customer interactions and team coordination