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Marvin
Customer Service & Sales Professional with 8+ years in Call Centers and Hospitality
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Competencies
Exceptional ability to assist customers, resolve issues, and ensure satisfaction across diverse industries.
Skilled in upselling, cross-selling, and closing sales through effective communication and rapport building.
Proficient in technical troubleshooting, password resets, and product information dissemination.
Experienced with CRM systems, Load Boards, and communication platforms to optimize customer interactions.
Strong interpersonal skills enabling effective conversations with diverse clients and stakeholders.
Education
Languages
Summary
Dedicated professional with over 8 years of experience in customer service, sales, and technical support across call centers, logistics, and hospitality industries. Adept at building rapport, resolving issues, and driving customer satisfaction.
Key Achievements
- Consistently handled high-volume outbound calls (270-300 daily), maintaining excellent customer rapport.
- Streamlined package tracking and investigation processes at FedEX, improving issue resolution times.
- Achieved successful cross-selling and upselling in hotel reservations, increasing customer satisfaction and revenue.
- Managed international and domestic loads efficiently for Prime Quality Transport, enhancing logistical operations.
- Built strong customer relationships in energy services, leading to high renewal rates and customer loyalty.
Experience
Customer Services Representative, Sales and Tech Support Agent
Assisting customers with products online, Giving general information, Resetting passwords, Enrolling customers in membership programs, Contacting carriers, Scheduling pickups, Submitting tickets to customs departments, Submitting paperwork for item deliveries, Exporting products, Following up with customers, Opening cases, Sending emails, Making calls, Processing refunds, Providing replacements for damaged items, Processing adjustments
Customer Service Representative
Tracking package status, Importing and exporting international products, Creating cases for lost or damaged packages, Opening investigations, Scheduling pickups, Following up with customers
Customer Service Representative, Collection Agency and Tech Support Agent
Making payments, Setting up payment arrangements, Collecting payments, Making outbound calls, Adding new credit cards and debit cards, Checking accounts, Updating customer information, Explaining bill details, Walking customers through the website, Creating new plans, Using advanced systems from the company
Customer Service, Sales and Tech Support Agent
Moving USA loads and international loads, Working on Central Dispatch tools, CRM, Uship, Load 123, and truck stop, Contacting flatbed drivers, stepdeck, hotshot, car hauler, dry van, RGN, lowboy, power only, driver away, and oversized load, Posting information and presentations on social media
Customer Service and Sales Representative
Booking hotel reservations for international clients, Negotiating competitive rates, Delivering exceptional customer service throughout the booking process
Customer Service and Sales Representative
Making outbound calls (270-300 calls per day), Talking to 75-90 people per day, Getting inbound calls, Renewing electricity plans, Building rapport with new customers, Enrolling customers in new electricity contracts, Negotiating to collect payments, Getting incentives from selling protection plans for home appliances, Switching new and previous customers to the company, Offering Vivint products